Last Updated: 17.08.2024
At Technosoft, we are committed to providing high-quality web designing and digital marketing services. However, if you are not satisfied with our services, this Refund Policy outlines the circumstances under which refunds may be issued.
01. General Refund Policy
-Due to the nature of our services, Technosoft does not offer refunds for services that have been completed and delivered.
-Refunds may be considered under special circumstances as outlined below.
02. Eligibility for Refunds
Refunds may be issued in the following situations:
Cancellation Before Project Commencement: If you decide to cancel the project before any work has started, you may be eligible for a full refund, minus any processing fees.
Project Cancellation After Commencement: If you cancel the project after work has started but before completion, a partial refund may be provided. The amount will be calculated based on the work completed up to the cancellation date.
Non-Delivery of Services: If Technosoft fails to deliver the agreed-upon services within the specified timeframe and fails to resolve the issue after being notified, you may be eligible for a full or partial refund.
Duplicate Payment: In the event of a duplicate payment, a full refund of the duplicate payment will be issued.
03. Non-Refundable Services
The following services are non-refundable:
Completed Projects: Once a project has been completed and delivered, it is considered final, and no refunds will be issued.
Digital Marketing Campaigns: Payments made for ongoing digital marketing campaigns, such as SEO, PPC, and social media marketing, are non-refundable once the campaign has started.
Third-Party Services: Any fees paid to third-party vendors or services on your behalf, such as domain registration or hosting services, are non-refundable.
04. How to Request a Refund
To request a refund, please contact us at asanka@technosoft.lk with your order details and the reason for the refund request.
Refund requests must be submitted within 14 days of the payment date.
05. Processing Refunds
Refunds will be processed within [insert number of days] days of receiving your refund request.
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
06. Changes to the Refund Policy
Technosoft reserves the right to modify this Refund Policy at any time. Changes will be posted on our website at www.technosoft.lk, and continued use of our services indicates acceptance of the updated policy.
07. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Technosoft PVT Ltd
Email: asanka@technosoft.lk
Address: No.59, New Nigrodharama Road, Kalutara North